Frequently Asked Questions (FAQ)
Ordering & Shipping
When will my order be processed?
Orders are processed and shipped on Mondays, Wednesdays, and Fridays. Orders placed outside these days are fulfilled on the next available ship date. Personalization may delay shipping.
How long does shipping take?
Estimated U.S. delivery times are 5–8 business days for Economy and 4–6 business days for Standard shipping. Delivery times are estimates and may vary due to carrier delays or peak seasons. International shipping is available via DHL, with rates calculated at checkout. Tracking is emailed once your order ships. See our Shipping Policy for details.
Personalization & Company Gifts
Can I personalize a journal or tumbler?
Yes! We offer personalization on journals and tumblers, including a name and a note, for an additional $7 fee. Personalization may delay shipping. Please contact us to discuss your request before ordering. Include your name, email address, and the date you need your personalized gift by.
Do you offer company gifts?
Yes! We offer company gift baskets featuring MoanaSina Creations products. Please contact us to discuss your gifting needs. Include your name, email address, and the date you need your company gifts by.
Vendor Markets
What if I saw a product at a vendor market that isn't on your website?
MoanaSina Creations participates in vendor markets and shares those products on Instagram, Facebook, and TikTok. If you saw a product at one of our markets that isn't on our website, email us at moanam2401@moanasinacreations.com. Include your name, email address, and the date you need the product by. We'll do our best to design, handcraft, or curate the product for you.
Returns & Contact
What is your return policy?
You have 14 days from the date you receive your item to request a return. Contact us before sending anything back. Eligibility requirements and exceptions, including personalized items, are explained in our Refund Policy.
How can I contact you?
Email moanam2401@moanasinacreations.com. You can also find our contact details in our Contact Information section.
A Name with Deep Meaning
Sina is the name of my beautiful momma, and I will never forget her. In my mind and memory, mom was the very essence of love and strength! For the longest time, she was my love and the heart of our family. Even though 14 years have passed since her death, I find that my heart is finally healing, and I have discovered throughout my life journey without mom, what wisdom and love means. Sina, my mom, was a woman of passion, of compassion, and pride for the Samoan culture, traditions, and her family name. There were four things that meant the world to Mom: her family, her children and grandchildren, her passion for cooking and baking, and the churches she attended.
Mom always believed in giving to others what you have and trusting that God would provide in return. It took me roughly 14 years to finally understand what she meant. Giving to others is a not only compassion, but it is also walking the way God and Jesus Christ wanted us to treat others. In saying this, I realized that mom loved her church and church members, and she believed in helping others when we can. Mom did not use the word “if” she used the word “can” in just about anything that came to giving back to others.
Customers can expect:
- Authentic Polynesian-inspired storytelling
- Quality materials at a fair value
- Designs that feel personal and expressive
- Warm, human communication
- A cohesive and recognizable brand experience MoanaSina creates meaningful,
Polynesian-inspired pieces that help you express who you are — beautifully, confidently, and affordably.
About MoanaSina
My Vision
MoanaSina envisions becoming a leading voice in Polynesian-inspired design — a brand where heritage, artistry, and modern expression meet.
We aspire to create timeless pieces that preserve cultural stories, celebrate identity, and inspire connection across generations. Like the ocean that carries our history and the shimmering foam that catches the light, MoanaSina will continue to honor the past while designing beautifully for the future.
My Mission
My mission is to honor Pacific heritage through thoughtfully crafted custom stationery and accessories that carry story, meaning, and legacy. Inspired by the depth of the Moana and the shimmer of Sina, we design pieces that celebrate life’s most meaningful moments with intention, beauty, and heart.
We are committed to blending tradition and modern artistry — creating timeless designs that connect generations and allow every story to shine.
My Brand’s Values
MoanaSina is guided by cultural warmth, accessibility, and meaningful design. Talofa & Aloha (Love, Welcome, Connection)
At its core, MoanaSina is about relationships. Talofa & Aloha are not greetings — they are ways of being. MoanaSina promises culturally inspired, thoughtfully designed stationery and accessories that feel meaningful, approachable, and are well-made.